Photo By Monique de la St. Croix

“Appreciative Inquiry suggests that human organizing and change, at its best, is a relationship process of inquiry, grounded in affirmation and appreciation.”

Diana Whitney, Amanda Trosten-Bloom 
The Power of Appreciative Inquiry, Berrett-Koehler 2003

Michelle and Marjorie have provided conflict resolution services for the federal government, provincial government, City of Calgary and other public corporations. They work with small to mid size companies, and have also assisted health and education organizations, not-for-profits and condo associations and Employee Assistance Providers across Canada with their conflict resolution needs.

In addition to being the Ombuds for the National Energy Board, they support clients of Arete HR with telephonic support for managing and resolving conflict through coaching.

Previous Workplace Conflict Examples

Government
Team conflict – conflict coaching and facilitated team discussion for documented outcomes.

School District
Employee conflict – conflict coaching to support participants to make difficult decisions for moving forward.

Health Services
Employee conflict – conflict coaching and facilitated discussion to allow employees to work together in a respectful and enjoyable work environment.

Technical Organization
Employee conflict – conflict coaching and facilitated discussion to allow employees to understand roles/responsibilities and determine outcomes to support each other moving forward.

Some of Our Clients

National Energy Board
Workplace Fairness Ombuds Office – confidentially supporting employees with communication or conflict challenges through coaching and training.

Morneau Shepell
Provide mediation and support for teams in conflict for Shepell clients in a wide range of industries across Alberta.

Tundra Process Solutions
Mediation, Coaching and facilitating to improve working relationships and support groups working through change.

Government of Alberta Learning Centre
Training in the Supervisory Certificate Program (Manage & Resolve Conflict)

ADRIA (Appropriate Dispute Resolution Institute of Alberta)
Training and assessing mediation skills

APEGA (Association of Professional Engineers and Geoscientists of Alberta)
Training in soft skills.

Testimonials

“Through her consistent provision of quality service, responsiveness, pleasant nature, and conscientious approach to following up with clients, Michelle has become one of our preferred Conflict Resolution Specialists. Michelle has demonstrated she is able to quickly build rapport with clients and be effective in helping them develop the skills they require to overcome workplace issues. I would not hesitate to recommend Michelle to workplaces experiencing issues with interpersonal conflict.”
– EAP Manager, Workplace Interventions.

” Michelle was instrumental in helping our staff members work through some challenging dynamics.  After a series of individual meetings followed by group meetings we have a better understanding of methods for improved communication allowing us to move forward as a team. We would not hesitate to contact Michelle again in the future.

– Management Team, Calgary Law Firm.

“We had a very positive experience working with Michelle, she is a very calm, compassionate, thoughtful and professional mediator. With Michelle’s help, we have had success within our team with what initially seemed like an insurmountable problem”

– Emma

 

“Michelle worked with our group to facilitate a series of meetings that provided us with the basic tools to address and understand interpersonal conflict, improve communication, and move forward as a team.”
– Senior Principal, Design Firm

“We found working with Michelle a very pleasant and valuable experience! She is very approachable and works with you to find solutions that work for your team.”
– HR Manager, Environmental Firm

“I had the pleasure of hiring Michelle to provide (Lunch and Learn) sessions on how to Understand and Manage Conflict in the Workplace and was delighted with her professionalism, her presence and her delivery. She clearly knows what she is talking about and was able to convey this to the audience in a very effective manner.”
– University Leadership Program Manager

 Michelle did such a great job, so professional and she prepared it very thoroughly. Her facilitation expertise made it feel so smooth, as if we did it all by ourselves....”
– Board Member Not for Profit

I had a truly great time during these two days of the course with Marjorie Munroe. Her creative and innovative approach helped to build a sense of presence in every student, promoted engaging atmosphere and stimulated active discussions, interesting conversations and ability to view standard business situations from refreshing and new perspectives. I was inspired by her skills and ability to make people with different personalities feel not only comfortable, but willing to take a lead role and speak up. The course material was presented to us in an EXCELLENT way!
-Student (Facilitating Change in a BPM Environment, Nov. 2014), Mount Royal University

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