Photo By Monique de la St. Croix

Michelle Phaneuf is a Chartered mediator and trained Ombudsman who utilizes interest based tools to bring awareness and empathy to manage conflict situations in a non-confrontational manner. With over 20 years of past and varied experience as a Professional Engineer, energy management consultant, business owner, facilitator and property owner/manager, she has been successful in resolving a wide range of conflicts.

Michelle is the Alberta Co-Director of Workplace Fairness and has extensive experience with Employee Assistance Providers (EAP’s) and public and private organizations providing conflict management and conflict resolution services. Michelle’s experience includes facilitating teams to define new team norms and working plans, and coaching individuals to provide insight and awareness into their conflict situation. Michelle believes that values-based collaborative dialogue in the workplace leads to increased employee engagement and productivity.

Learning and Development. Michelle is currently a coach with the Mount Royal University and the ADR Institute of Alberta’s Conflict Resolution Programs and acts as a mentor with Women in Leadership and the APEGA (Association of Professional Engineers & Geoscientists) Mentoring Program. She has developed and presented workshops with the HRIA (Human Resources Institute of Alberta), Canadian Institute of Diversity and Inclusion, the Canadian Mental Health Association, APEGA (Association of Professional Engineers, and Geoscientists of Alberta) and the Calgary Public Library Senior Staff.

To learn more about Learning & Development, click here.

Memberships and Certifications

C.Med (2010)  Chartered Mediator

P.Eng. (1989)

Workplace Fairness Analyst (2010)

Community Mediation Calgary Society – Past Board Member

The FCO/Osgoode Certificate of Ombuds (2013)

Human Resources Institute of Alberta – Member

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