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Our associates are conflict resolution professionals with strong coaching, mediation, facilitation and training skills.  They support Workplace Fairness West in providing services across Western Canada to ensure all employees experience psychological health and safety in their workplace.

Gary Armstrong

Gary supports organizations utilizing his skills in the area of training, facilitation and conflict resolution.  With a Masters of Arts (Leadership) and a Graduate Certificate in Executive Coaching from Royal Roads University, a Diploma in Adult Education from St Francis Xavier University, a Diploma in Criminal Justice from Mount Royal College, a Certificate in Conflict Resolution and Mediation from Mount Royal College, and a Certificate in Business Management from the University of Calgary, Gary knows and understands the conflicts of Leadership.

Gary is an Employee Development Specialist. As a practitioner, educator and group facilitator, while employed in the public, not for profit and private sectors Gary has lead learning in most aspects of Interpersonal Communication. Most specifically in; Leadership, Negotiation, Conflict Resolution, Influence, Ethics, Crisis Intervention, Building Respectful Workplaces, Supervision and Addressing Workplace Bullying.  Gary currently facilitates learning for SAIT Polytechnic business clients in Interest Based Negotiation Skills, Conflict Resolution and Team Building.

Gary adds to this several years of experience as mediator for the Alberta Civil Claims branch mediating small claims disputes as well as volunteer experience as a facilitator for the Alberta Board Development Program and board membership for Aspen Family and Community Network.

Dr. Nancy Love, PhD
Nancy has served as an educator, a coach, a mediator, a facilitator, an intervenor, an advisor, an author and a professional
speaker. Her area of focus is leadership and conflict management in the space between people, workplace relationships and the role that language plays on the journey towards common ground. She has been working to resolve and mitigate conflict in the workplace since 2002 when she founded the PULSE Institute and most recently served as an Advisor to the Centre for Values and Ethics at a Federal Agency. She has also been an associate of the University of the Virgin Islands as author and instructor in the area of conflict resolution and serves on the mediation roster for the Alberta Department of Municipal Affairs.

Nancy’s extensive experience in all kinds of workplaces gives her the perspective needed to quickly evaluate conflict situations and prescribe a course of action. She applies the principles of Appreciative Inquiry and the skills of a mediator along with a strong background with the Enneagram to create valuable restorative experiences for teams and individuals in a wide variety of workplace settings.

Carolyn Mercier

Carolyn Mercier is a Chartered Mediator and skilled practitioner working in the field of dispute resolution over the last 20 + years. Her work includes mediation and facilitation plus extensive work to expand the field of conflict resolution through coach training, mentorship and instructing, specific to conflict.  She has used her skills in numerous government agencies, the provincial court system, the oil and gas sector, through public consultation forums and in interpersonal settings.

In Carolyn’s words, “people and groups find themselves in disputes somewhat based on the solutions they employ and the conversations they have with themselves and others. Looking at these conversations differently can yield new possibilities. I believe in helping people identify the values that are most important to them and then guiding them to explore solutions that best meet their values and needs”.

Prior to her time as a mediator Carolyn was a registered social worker and counselling professional working in the fields of addictions, mental health, gerontology and education.

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