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The Organizational Ombudsperson—Role and Function

The primary duties of an organizational ombudsman are (1) to work with individuals and groups in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the organization for resolution.

Why should you create a Workplace Fairness Ombuds Office or Safe Disclosure Office in your organization?

The WF Ombuds Office or Safe Disclosure Office is a way to offer respectful workplace and conflict resolution services in a consistent coherent accessible way for all staff.

The WF Ombudsperson Office or Safe Disclosure Office provides an independent, neutral, informal, and confidential environment for your employees to discuss workplace concerns and resolve issues.  From mediating disputes to planning and practicing for a difficult conversation, the WF Office Staff advocates for fairness by listening and supporting employees with problematic issues at all levels of your organization with complete confidentiality. We assist individuals by working with them to understand and consider their options, answer questions, facilitate communication, and provide information and referral, while ensuring it is clear that we have no decision-making authority on behalf of the organization.

The Workplace Fairness Ombuds or Safe Disclosure Office

Workplace Fairness Office Staff offer an opportunity for your employees to discuss workplace concerns and resolve issues. Whether mediating disputes or helping you to plan and practice for a difficult conversation, Workplace Fairness Office Staff are there to advocate for fairness while listening to and supporting managers and employees from all levels of your organization who are dealing with problematic issues. Our Office Staff help you:

  • Promote Diversity and Inclusion
  • Engage Employees
  • Manage Change
  • Build Successful Working Relationships
  • Provide training and development

Enhance your corporation’s reputation of valuing trust, transparency and accountability so that you will ultimately help attract, retain and engage employees.

Foster an environment for safe and productive conflict as the path to innovation and creativity.

Develop an early warning system that can identify and resolve problems before they become costly.

Build capacity for strong communication and decision making, thus enhancing productivity.

Read more here: Workplace Fairness Ombuds Office Launch, Why a Whistleblower Line May Not be the Only Answer, Why your Best Employees may be Disengaged

Other ways we can help:

Manage Interpersonal Conflict
Address Bullying & Harassment

Lead Teams in Conflict
Learning & Development

“An independent and informal way to address workplace concerns and resolve issues.”

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