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The Organizational Ombudsperson—Role and Function

The primary duties of an organizational ombudsman are (1) to work with individuals and groups in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the organization for resolution.

Why should you create an external, independent Respectful Workplace, Ombuds Office or Safe Disclosure Office in your organization?

An independent Workplace Fairness Office can offer respectful workplace and conflict resolution services in an accessible way for your staff, regardless of the size of your organization.

This Office can provide an independent, neutral, informal, and confidential environment for your employees to discuss respectful workplace concerns and resolve issues.  From mediating disputes to planning and practicing for a difficult conversation, staff advocate for fairness by listening and supporting employees with problematic issues at all levels of your organization with complete confidentiality. We assist individuals by working with them to understand and consider their options, answer questions, facilitate communication, and provide information and referral, while ensuring it is clear that we have no decision-making authority on behalf of the organization.

The Workplace Fairness Office

Workplace Fairness Office Staff offer an opportunity for your employees to discuss workplace concerns and resolve issues. Whether mediating disputes or helping you to plan and practice for a difficult conversation, Workplace Fairness Office Staff are there to advocate for fairness while listening to and supporting managers and employees from all levels of your organization who are dealing with problematic issues. Our Office Staff help you:

  • Promote Diversity and Inclusion
  • Engage Employees
  • Manage Change
  • Build Successful Working Relationships
  • Provide training and development

Enhance your corporation’s reputation of valuing trust, transparency and accountability so that you will ultimately help attract, retain and engage employees.

Foster an environment for safe and productive conflict as the path to innovation and creativity.

Develop an early warning system that can identify and resolve problems before they become costly.

Build capacity for strong communication and decision making, thus enhancing productivity.

“An independent and informal way to address workplace concerns and resolve issues.”

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