Upon successful completion of this course, you will be able to:

• Recognize the sources of Power and learn strategies to balance Power
• Understand and identify the motivators of others to develop lasting solutions
• Influence successfully in uneven situations
• Work with others to create new options to old problems
• Add tools to your tool kit for to manage the pitfalls of workplace interactions

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You can’t always control the level of trust in your organization as a whole, but you can act in ways that promote trust in your immediate work environment, with your work unit and co-workers. Employees who trust their colleagues are more likely to be open, honest, empathetic, collaborative, and constructive, all of which creates a healthy, enjoyable work environment. Trust is inextricably linked with feedback. Can I give you a little feedback? Those words create anxiety for many of us, and yet we all acknowledge the importance of feedback. How we give and receive feedback says a lot about the culture of an organization and how trust is maintained. See Course Outline.

Instructor: Mark Donovan, Workplace Fairness West

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You may have limited authority over people you work with and can only use your communication skills to influence others. You can’t change working relationships by trying to control other people’s behaviour, but you can by changing yourself in relation to them. You can place your energy in blaming and complaining about someone, or you can use it to become very skillful. Join us for an opportunity to explore and practice with new tools to find more successful ways of interaction through advanced listening and speaking skills. See Course Outline.

Recommended prerequisites: Dealing with Difficult Behaviours and Conflict Resolution in the Workplace.

Prework for this workshop: A Listening Inventory and the online Thomas-Kilmann Conflict Mode Instrument (TKI) that will take you approximately 15 minutes to respond to all 30 items on the assessment – using a computer, laptop, or mobile device. Upon completion, you can download your personalized TKI Report ($70 Value).

Instructor: Mark Donovan, Workplace Fairness West

Participant Review: This course is very relevant in the current societal climate where were are tasked with working with and managing people who have very diverse views and struggle with workplace dynamics. This course will help even the most skilled communicators and
leaders sharpen their skills when dealing with difficult people in and out of the workplace.

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