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“Successful leaders are aware that the quality and frequency of interactions are vital to the improvement of employee productivity and morale.”

Reed B Markham 

Workplace Fairness West has provided conflict resolution services for the federal government, provincial government, City of Calgary and other public corporations. We work with small to mid size companies, and have also assisted health and education organizations, not-for-profits and Employee Assistance Providers across Canada with their conflict resolution needs.

In addition to being the Ombuds for the Canadian Energy Regulator and the Workplace Fairness Office for the Calgary Drop-In Center, we support clients of Arete HR with telephonic support for managing and resolving conflict through coaching.

Previous Workplace Conflict Examples

Team conflict – conflict coaching and facilitated team discussion for documented outcomes.

School District
Employee conflict – conflict coaching to support participants to make difficult decisions for moving forward.

Health Services
Employee conflict – conflict coaching and facilitated discussion to allow employees to work together in a respectful and enjoyable work environment.

Technical Organization
Employee conflict – conflict coaching and facilitated discussion to allow employees to understand roles/responsibilities and determine outcomes to support each other moving forward.

Some of Our Clients

Canada Energy Regulator
Workplace Fairness Ombuds Office – confidentially supporting employees with communication or conflict challenges through coaching and training.

Calgary Drop=In Centre
Workplace Fairness Office – an independent third party to confidentially support employees with conflict and complaints.

Sonova Audiological Care Canada
Mediation, Coaching and facilitating to improve working relationships and support groups working through change.

APEGA (Association of Professional Engineers and Geoscientists of Alberta)
Training in soft skills.


“Working with Michelle was a great experience. We found her to be very responsive, professional, and informative. She laid out a plan to work with our team and provided excellent advice on when and how we needed to be flexible to achieve the best outcome.

VP HR Transportation Company

“Based on a number of recommendations that came out of the process Michelle facilitated – we managed to create an appropriate working environment for Administration and Council.  We now have changes in place and things have continued to improve.   Thx again for all your help!”

– Municipality

“Michelle created a safe space for team members to communicate openly and begin to work through their challenges. She provided reassurance through tools and support which boosted their confidence. Overall, they felt the process was productive and positive.”

– Manager, Alberta Professional Regulator

“Through her consistent provision of quality service, responsiveness, pleasant nature, and conscientious approach to following up with clients, Michelle has become one of our preferred Conflict Resolution Specialists. Michelle has demonstrated she is able to quickly build rapport with clients and be effective in helping them develop the skills they require to overcome workplace issues. I would not hesitate to recommend Michelle to workplaces experiencing issues with interpersonal conflict.”
– EAP Manager, Workplace Interventions.

” Michelle was instrumental in helping our staff members work through some challenging dynamics.  After a series of individual meetings followed by group meetings we have a better understanding of methods for improved communication allowing us to move forward as a team. We would not hesitate to contact Michelle again in the future.

– Management Team, Calgary Law Firm.

“We had a very positive experience working with Michelle, she is a very calm, compassionate, thoughtful and professional mediator. With Michelle’s help, we have had success within our team with what initially seemed like an insurmountable problem”

– Emma


“Michelle worked with our group to facilitate a series of meetings that provided us with the basic tools to address and understand interpersonal conflict, improve communication, and move forward as a team.”
– Senior Principal, Design Firm

“We found working with Michelle a very pleasant and valuable experience! She is very approachable and works with you to find solutions that work for your team.”
– HR Manager, Environmental Firm

“I had the pleasure of hiring Michelle to provide (Lunch and Learn) sessions on how to Understand and Manage Conflict in the Workplace and was delighted with her professionalism, her presence and her delivery. She clearly knows what she is talking about and was able to convey this to the audience in a very effective manner.”
– University Leadership Program Manager

 Michelle did such a great job, so professional and she prepared it very thoroughly. Her facilitation expertise made it feel so smooth, as if we did it all by ourselves....”
– Board Member Not for Profit

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