Michelle Phaneuf | Workplace Conflict Specialist

Photo By Svetlana Yanova

Memberships and Certifications

Workplace Fairness Analyst (2010)

Community Mediation Calgary Society – Past Board Member

The FCO/Osgoode Certificate of Ombuds (2013)

Chartered Professionals in Human Resources of Alberta- Member

Strategic Capability Network – Member

International Coach Federation – Associate Certified Coach and Member

Michelle provides knowledge and experience that help today’s companies manage transformational improvement in working relationships and foster a psychologically healthy environment with engaged and productive employees. By leveraging strong facilitation and coaching skills, and a mediator’s toolbox of strategies and processes, Michelle can support organizations to plan and execute programs of change in the areas of
• Employee retention and productivity
• Culture change
• Workforce engagement

She is a Chartered Mediator, Certified Coach, Certified Psychological Health and Safety Advisor and trained Ombudsperson. Her background in engineering developed a systems thinking approach and enables her to analyse complex situations to successfully support those involved to shift thinking and create innovative results.

Michelle is a partner with Workplace Fairness West and has extensive experience with public and private organizations delivering change management and conflict resolution services. Michelle provides workplace assessments to shift cultures, facilitates teams to reach innovative solutions, and coach individuals to gain insight and awareness when in conflict. Michelle believes that values-based collaborative dialogue in the workplace leads to innovation, engagement and productivity.

Michelle has provided services to many small and medium businesses government organizations and other public corporations. She has assisted the health and technology industries and oil/gas companies across Canada to meet their organizational goals.

Learning and Development.

Conflict resolution training is a crucial skill for employees in all organizations. Michelle brings her facilitation and technical background to ensure attendees receive high value content that can be immediately implemented. She has developed and presented workshops with CPHR (Chartered Professionals in Human Resources), CCDI (Canadian Center for Diversity and Inclusion), the CMHA (Canadian Mental Health Association), National Energy Board, APEGA, Women in Construction, SAIT Leaders and many others.

To learn more about Learning & Development, click here.

Michelle’s own Learning & Development is also important. Here are some past courses/learning she has completed:

Certificate in Mediation & Negotiation – Justice Institute of BC – 250 hours – July 2008
Negotiation Mastery & Leading in Turbulent Times – 2 days – 2009
AAMS (Alberta Arbritration & Mediation Society) – Annual Conference – May 2009
CINERGY Conflict Coaching – 5 days – April 2010
Conference for Conflict Management Professionals – 2 days – October 2010
AAMS (Alberta Arbritration & Mediation Society) – Annual Conference – May 2011
People to People Conference – 2 days – September 2011
ADRIA (ADR Institute of Alberta) – Annual Conference – May 2013
Workplace Fairness Analyst Certification – 2 day Training – Workplace Fairness Institute – July 2013
Certificate – Essential for Ombuds – Osgoode Law School – 5 day training – York University and Forum of Canadian Ombudsman – September 2013
ADR Institute of Canada – National Conference – 2 days – October 2014
EDX – Theory U – Online Course exploring the unknown in coaching difficult group dynamics.- November 2014
Workplace Bullying and Incivility Conference – International Association of Workplace Bullying & Harassment – July 2015
Respect in the Workplace Webinar – Certification through Respect Group (www.respectintheworkplace.com) – November 2015
Brene Brown – Rising Strong – One Day – Feb 2016
Managing Abrasive Behaviour – One Day Workshop – Boss Whispering Institute of Canada – April 2016
Workplace Mental Health Accommodation – Two day conference (hosted and attended) – May 2016
Mental Health First Aid – Mental Health Commission of Canada – October 2016
Mastery in Coaching – 3 days – February 2017
Playing at the Edge – Team & Group Coaching – 1 day – October 2017
The Circle Way: A Four Week Online Class – February – March 2018
Restorative Practices – 3 day Conference – April 2018 – (presented and attended).
International Association of Facilitators – 2 day Conference – May 2015, May 2018
Certification – International Coach Federation – Associate Certified Coach – September 2018
Day with the Masters – Neuroscience and Coaching – 1 day – November, 2018
Certification – Psychological Health and Safety Advisor – 2 day – March 2019
International Ombuds Association Conference – 2 day – April 2019
International Coach Federation – Day with the Masters – Personal Values in Times of Transition – October 2020
Mastering the Art of Team Coaching – October – December 2020
Workplace Psychological Harassment and Violence – Certification for Contact Professionals – November 2020
Canadian Centre for Occupational Health & Safety (CCOHS) – Harassment & Violence Prevention for Designated Recipients and Employers – April 2021
ADR Institute of Canada – Diversity & Inclusion Series – 2020 – 2021
Government of Canada – Women & Gender Equality Canada – Gender Based Analysis+ – May 2020 – May 2021
Indigenous Canada – University of Alberta – History & Worldview of Indigenous Peoples of Canada – 12 weeks/40 hours – January – April 2022
Solution Focused Therapy – CTRI (Crisis & Trauma Resource Institute) – Full Day – February 2023
Group Critical Incident Debrief – CTRI (Crisis & Trauma Resource Institute) – Full Day – October 2024

To view conferences Michelle has presented at click here.

Membership Past and Present:

CMTT – Calgary Change Management Think Tank
ADRIA – Appropriate Dispute Resolution Institute of Alberta
CPHR – Chartered Professionals in Human Resources
ICF – International Coach Federation – Calgary Chapter
ACR – Association for Conflict Resolution
APEGA – Association of Professional Engineers & Geoscientists
SCN – Strategic Capability Network
WXN – Women’s Executive Network
WSN – Workplace Speaker’s Network

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