Effective conflict resolvers are not born – they need training and practice. In this technological age, people often find it difficult to communicate face to face and there exists the very real possibility for miscommunication and conflict. Build your skills as an effective conflict resolver and communicator. Learn to recognize conflict patterns, what triggers and escalates conflict in others, strategies to reduce defensiveness, how to communicate in a direct manner and provide feedback constructively.

These skills will help you work more productively and effectively with clients, colleagues and supervisors. Successful collaboration helps you and the other party find creative solutions that will meet both your needs. See Course Outline.

Instructor: Mark Donovan, Associate Workplace Fairness West

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